Jennifer Jensen from Texas celebrated her 30th birthday in New Zealand, immersing herself in nature. She brought a raincoat that soaked through in heavy rain. She recorded a complaint video that unexpectedly went viral. The famous clothing brand had to respond, and they did it in a way that exceeded expectations
“I bought this ‘rain jacket’ a couple days ago,” she started the video, revealing she had purchased the jacket specifically for its supposed waterproof capability, “I’m 100% sure that it’s raining outside, and I’m soaking wet.”
Pausing to showcase the picturesque scenery of New Zealand, she conveyed that her intent wasn’t to seek a refund. Instead, she had a unique request for the brand, “redesign this raincoat to make it waterproof and express deliver it up to the top of Hooker Valley Lake in New Zealand where I will be waiting.”
The complaint video quickly went viral, reaching over 11.6 million views and numerous comments. Audience pointed out the conspicuous silence from the famous clothing brand. However, the brand’s silence was broken with an epic marketing video.
In response, the brand shared a video on their TikTok page, revealing a staff member (skiier Jossi Wells in disguise) retrieving a red jacket from a local store in New Zealend. The video then showcased the employee boarding a helicopter to meet Jensen and deliver her new jacket.
The caption read, “We were busy express delivering Jenn her jacket at the top of the mountain. Thanks for the help, Jossi!” This post garnered over 4 million views and thousands of comments, including a delighted response from Jensen, “You guys definitely came through for me. We’ll give the new jacket a shot on my next rainy day hike,” she expressed.
Jennifer said she doesn’t understand why the first jacket didn’t function properly and wondered if it was just a ’one-time product malfunction’. “I made that short video thinking only my best friend would see it because I didn’t have a lot of followers at the time. I never imaged it would go viral and I didn’t post it expecting it would get any traction,” she said.
“I’m not an influencer and never set out to be one. I was just trying to make an unfortunate situation funny and lighthearted. I’m glad the company reached out to make amends for the customer experience let-down. It was a very fun and unexpected adventure.”
Later, Jennifer shared that she had already tested the new jacket on a rainy day, and it kept her dry for 8 miles.
This video has won the hearts of people worldwide. But even small companies can approach service with passion and pleasantly surprise their customers.
The Blonde Bikini Bombshell: Whatever Happened to Bo Derek?
Bo Derek is a treasured memory for children of the 1970s. She was one of the most stunning bombshells of her era, with her signature blonde hair, flaming blue eyes, and braided hairstyles that dispelled any negative connotations associated with them. Many people have been curious in her life since her brief period of stardom, like where she ended up, why she quit acting, and what her current circumstances are. Let’s see what Bo is getting up to these days.
The Early Years of Bo Derek
Mary Cathleen Collins was born in Long Beach, California, on November 20, 1956, before she became known as Bo Derek. Mary was raised by working-class parents in a typical American household. Her father worked as a sales executive, while her mother was a cosmetics artist. Mary had two areas of great interest when she was a teenager. She was first and foremost an avid horsewoman because she loved horses. She would compete in many events, proudly showcasing her talents. She also cherished acting. To improve those abilities, she decided to take acting classes.
Bo appeared in the movie Orca (1977). In this Jaws-esque film, a massive killer whale was shown biting off her leg. Her actual rise to prominence, meanwhile, was largely attributed to Blake Edwards’ 1979 picture “10.” It was at this point that her signature blond braided hair started to stand out. She didn’t go on a career of appearing in action-packed, daring movies after this one. Among them were the films “Tarzan, The Ape Man” from 1981, “Bolero” from 1984, and “Ghosts Can’t Do It” from 1990.
When Bo was just 16 years old, she met the director John Derek, who would become her husband. She was wed to Linda Evans at the time. They only started dating a few years later. But since Bo was still a minor, they had to travel to Mexico and Europe to get away from the harsh American laws.
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