Jennifer Jensen from Texas celebrated her 30th birthday in New Zealand, immersing herself in nature. She brought a raincoat that soaked through in heavy rain. She recorded a complaint video that unexpectedly went viral. The famous clothing brand had to respond, and they did it in a way that exceeded expectations
“I bought this ‘rain jacket’ a couple days ago,” she started the video, revealing she had purchased the jacket specifically for its supposed waterproof capability, “I’m 100% sure that it’s raining outside, and I’m soaking wet.”
Pausing to showcase the picturesque scenery of New Zealand, she conveyed that her intent wasn’t to seek a refund. Instead, she had a unique request for the brand, “redesign this raincoat to make it waterproof and express deliver it up to the top of Hooker Valley Lake in New Zealand where I will be waiting.”
The complaint video quickly went viral, reaching over 11.6 million views and numerous comments. Audience pointed out the conspicuous silence from the famous clothing brand. However, the brand’s silence was broken with an epic marketing video.
In response, the brand shared a video on their TikTok page, revealing a staff member (skiier Jossi Wells in disguise) retrieving a red jacket from a local store in New Zealend. The video then showcased the employee boarding a helicopter to meet Jensen and deliver her new jacket.
The caption read, “We were busy express delivering Jenn her jacket at the top of the mountain. Thanks for the help, Jossi!” This post garnered over 4 million views and thousands of comments, including a delighted response from Jensen, “You guys definitely came through for me. We’ll give the new jacket a shot on my next rainy day hike,” she expressed.
Jennifer said she doesn’t understand why the first jacket didn’t function properly and wondered if it was just a ’one-time product malfunction’. “I made that short video thinking only my best friend would see it because I didn’t have a lot of followers at the time. I never imaged it would go viral and I didn’t post it expecting it would get any traction,” she said.
“I’m not an influencer and never set out to be one. I was just trying to make an unfortunate situation funny and lighthearted. I’m glad the company reached out to make amends for the customer experience let-down. It was a very fun and unexpected adventure.”
Later, Jennifer shared that she had already tested the new jacket on a rainy day, and it kept her dry for 8 miles.
This video has won the hearts of people worldwide. But even small companies can approach service with passion and pleasantly surprise their customers.
Justin and Hailey Bieber are EXPECTING FIRST BABY — They Reveal the Happy News in an Unusual Setting (Video inside)
Hailey Bieber, 27, is expecting her first baby with husband, Justin Bieber, 30. She disclosed her pregnancy news alongside the pop singer through a lovely Instagram video.
The celebrity opted to announce the big news to the world while exchanging a tender kiss during yet another vow renewal ceremony, this time, in Hawaii. The model showcased her growing belly, adorned in a tailor-made lace wedding gown by Anthony Vaccarello for Yves Saint Laurent, while she flaunted a new diamond ring.
In September 2018, Justin and Hailey Bieber had initially exchanged vows at a courthouse in New York City, coinciding with the day they acquired their marriage license. Later, the couple tied the knot again in a second ceremony held at the opulent Montage Palmetto Bluffs resort in South Carolina on September 30, 2019, surrounded by close friends and family.
Kendall Jenner swiftly expressed her emotions in the comment section of Hailey’s Instagram post, exclaiming, “Ahhhh, here come the tears again.” While Kim Kardashian commented, “I love you guys sooooo much!!!!”
Chrissy Teigen conveyed her excitement, writing, “EEEEEEEEEEE!!!!!! You are going to be an amazing amazing mommy oh boy get ready!!! So exciting, so happy for you both!!”
Kylie Jenner echoed sentiments of love, commenting, “I love you guys!!!! Ahhhhhhhh” while Kris Jenner wrote, “We are so so excited, can’t wait can’t wait what a blessing!!!!!”
Last year, while the couple has expressed a desire for children, Hailey had voiced concerns about raising a family in the public eye, saying, “I want kids so bad, but I get scared. It’s enough that people say things about my husband or my friends… I can’t imagine having to confront people saying things about a child. We can only do the best we can to raise them. As long as they feel loved and safe.”
Justin and Hailey’s journey began in 2009 when they were introduced by Hailey’s father, leading to a brief romance in 2016 amidst Justin’s tumultuous relationship with Selena Gomez. After finally parting ways with Gomez in 2018, Justin found solace in Hailey’s companionship, and they’ve been inseparable since.
Despite facing challenges, including a difficult first year of marriage, Justin and Hailey have openly discussed their struggles with trust and trauma. However, they’ve emerged stronger and more stable in their relationship.
Celebrating their fifth wedding anniversary last September, both Justin and Hailey took to Instagram to share heartfelt tributes to one another.
Hailey’s post was short yet poignant, a simple “5. I love you.” While Justin’s tribute to his beloved wife was more elaborate; he expressed deep affection and gratitude for their journey together, writing, “To the most precious, my beloved. 5 years. You have captivated my heart. I know from the depths of my soul down to my bones that this journey with you will only exceed our wildest expectations. So let’s keep dreaming big baby. Cheers to forever and ever. I love you with every fiber of my being. HAPPY 5TH YEAR ANNIVERSARY!!!”
Recently, Bieber took to social media to share a glimpse into his emotional journey through a collection of photos capturing different facets of his life. It was the last two images that resonated deeply with fans. In these selfies, Bieber revealed tears streaming down his face, showcasing his raw vulnerability and inviting the world to witness his emotional state.
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