Entitled Worker Belittled My Wife, Who Works as an Office Cleaner — I Was Furious and Put Him in His Place
Susan, a 61-year-old office cleaner, faced humiliation when a coworker, Mark, maliciously knocked over her mop bucket and belittled her. After HR dismissed her complaints, Susan and her husband Jack took matters into their own hands, exposing Mark’s abusive behavior and fighting for justice.
Susan enjoys reading | Source: Midjourney
My wife, Susan, is 61 and works as a cleaner in an office. She loves the job because it gives her some extra money and, with the flexible hours, she gets to spend more time with our grandkids. Plus, she can enjoy her favorite hobby — reading books. But recently, something bad happened at her job.
One evening, she came home looking upset. I noticed right away.
Jack notices Susan is upset | Source: Midjourney
“Susan, what’s wrong?” I asked, setting down my newspaper.
She sighed and sat down beside me. “You won’t believe what happened at work today, Jack.”
“What is it? Tell me.”
Susan tells Jack about her troubles | Source: Midjourney
She took a deep breath. “I was mopping the hallway floor, minding my own business. Suddenly, I heard the company manager, Mr. Thompson, yelling at someone. He was really laying into them for missing a deadline. Said it cost the company an important sponsor.”
“That doesn’t sound good,” I said, leaning in closer.
Mark shouts at Susan | Source: Midjourney
“No, it wasn’t,” she continued. “The yelling was so loud that even people walking by stopped to listen.”
“Who was he yelling at?” I asked.
“I don’t know, I couldn’t see from where I was. But then, out of nowhere, this man with an angry face stormed out of the office. He looked furious.”
A bucket with dirty water | Source: Midjourney
“What did you do?” I asked.
“I just kept mopping, trying to stay out of his way. But then he came right up to me and kicked over my bucket of water.”
“He did what?” I almost shouted.
Susan tries to clean up spilled water | Source: Midjourney
“Yes, he knocked over the bucket and dirty water went everywhere. It even seeped into the neighboring offices,” she said, her voice trembling.
“That’s terrible! What did you do?”
“I started cleaning up the mess right away. But then he yelled at me, ‘What a klutz! You’re so old, you can’t even mop the floor right?’ And then he just walked off.”
Mark attracted the unwanted attention | Source: Midjourney
I could see the pain in her eyes. “That’s awful, Susan. Did anyone help you?”
“No, Jack. People from the nearby offices came out and started telling me to clean up the mess. They thought I had made it.”
“Did you explain what happened?” I asked.
Sad Susan | Source: Midjourney
“I tried. But later, my boss called me into her office. She told me that if anything like this happened again, I’d be fired.”
“Fired? That’s not fair!” I exclaimed.
“I know. I told her what really happened, but no one believed me,” Susan said, her eyes filling with tears.
Angry Jack | Source: Midjourney
I felt my anger rising. “This isn’t right. We need to do something about this.”
“What can we do, Jack? They don’t believe me.”
“I’m going to the office tomorrow. I’ll talk to the HR manager,” I said firmly.
Jack somes to talk to an HR manager | Source: Midjourney
The next day, I went to her office building. As soon as I entered, I asked to see the HR manager.
“Hello, I’m Jack Johnson. My wife, Susan, works here as a cleaner,” I said when I was ushered into his office.
“Please, have a seat, Mr. Johnson. How can I help you?” the HR manager asked.
HR manager | Source: Midjourney
I took a seat and explained the whole incident. “Yesterday, a man named Mark knocked over her bucket and humiliated her. She tried to explain, but no one believed her.”
The HR manager listened carefully. “Let’s check the security camera footage.”
We watched the video together. It showed the man leaving the manager’s office angrily and heading towards Susan. But the camera angle didn’t capture him knocking over the bucket.
HR manager looks up the video | Source: Midjourney
“I’m sorry, Mr. Johnson,” the HR manager said, shaking his head. “Without concrete evidence, we can’t hold Mark accountable. He’s been a respected employee here for ten years with no complaints against him.”
“So, my wife just has to take this? She’s the one who got yelled at and threatened with losing her job,” I said, my frustration growing.
Frustrated Jack | Source: Midjourney
“I understand your frustration, Mr. Johnson, but our hands are tied without more proof,” the HR manager replied.
Feeling defeated, I left the office. When I got home, Susan was waiting. She looked at me with hopeful eyes, but I had to tell her the truth.
“I’m sorry, honey. They said there’s nothing they can do without proof. The camera didn’t catch him in the act.”
Jack hugs Susan | Source: Midjourney
She nodded, trying to be strong, but I could see the hurt in her eyes.
I found it hard to believe that Mark had no complaints in ten years, so I decided to investigate further. I asked Susan to invite her colleagues over for lunch so I could get to know them better. Susan often shared how nice her coworkers were.
Jack explains his plan | Source: Midjourney
We had ten guests: eight women who worked as cleaners on different floors and two electricians. We had a wonderful time, but during the gathering, I had a plan.
Casually, I brought up the incident involving Susan and how HR had dismissed my concerns. “You know,” I started, “HR brushed off Susan’s complaint about Mark. Has anyone else had issues with him?”
Mark sabotages electricity in the office | Source: Midjourney
There was a pause, and then one of the electricians, Tom, spoke up. “Mark’s always been a jerk,” he said. “He’s sabotaged our tools a few times.”
A cleaner named Maria nodded. “He’s belittled me in front of others more times than I can count.”
Another cleaner, Linda, added, “He’s smart about it, though. He knows the blind spots where cameras don’t catch him.”
Mark looks at the camera’s blind spots | Source: Midjourney
It became clear that Mark had a pattern of bullying, targeting the cleaners especially, knowing their complaints were usually ignored.
With everyone shocked by Mark’s behavior, I devised a plan. “Why don’t we write a letter to the CEO?” I suggested. “Detail everything Mark has done.”
Susan and her colleagues agreed. They wrote a detailed letter, outlining how Mark had mistreated them. Not trusting HR, we sent the letter directly to the CEO. While we didn’t expect immediate action, we decided to gather more evidence.
Susan writes a letter to the CEO | Source: Midjourney
I bought a small recorder and instructed Susan on what to do. “Just get him talking,” I said. “We need his own words.”
The next day, Susan waited for Mark outside the office. When he came out, she approached him. “Mark, why did you humiliate me? What did I do to deserve that? What would your mother say?” she asked.
Mark smirked. “My mother would be proud of me for putting someone like you in your place,” he replied arrogantly. “Watch out, or I might spill dirty water again and blame it on you. You’re nobody here, while I’m an important employee.”
Mark shouts at Susan again | Source: Midjourney
I recorded the entire conversation from a distance, just in case. When he left, I saw a victorious smile on Susan’s face. “Got him,” she said.
The next day, we went to HR with the recording. “This is proof of what he’s done,” I said, playing the audio.
HR tried to cover it up. “This doesn’t prove anything substantial,” they claimed.
HR tries to cover everything up | Source: Midjourney
Fed up, I decided to take a different route. I uploaded the video online and included the audio from Susan’s recorder. The video quickly went viral, and various media outlets contacted us for interviews. Susan shared her story on camera, and we provided the evidence.
The following day, the company’s CEO issued a public apology. “I was unaware of the systematic abuse by my employee,” he said in a statement. “I apologize to Susan and her colleagues.”
The CEO makes an apologetic statement | Source: Midjourney
Mark and the HR manager were fired from the company, and Susan received compensation. She was happy that I had stood up for her in such a modern and effective way.
“I can’t believe it’s over,” Susan said, relief washing over her face. “Thank you, Jack. You really made a difference.”
I smiled at her. “You deserved justice, and I’m glad we could get it. Now, let’s move forward and enjoy some peace.”
Susan and Jack walk together | Source: Midjourney
Susan nodded, holding my hand tightly. “Yes, let’s do that. And maybe, finally, I can just enjoy my work and my books without any more trouble.”
We both knew it had been a tough journey, but seeing Susan’s smile made it all worth it.
Trace Adkins Reflects on Toby Keith’s Patriotic Legacy, Delivering an Emotional Rendition of ‘American Soldier’
Adkins said, quoting Keith, “Never apologize for being patriotic,” from the platform.
On July 29, 2024, in Nashville, Tennessee, Trace Adkins takes the stage at Bridgestone Arena. Image courtesy of Tibrina Hobson/Getty Images for Universal Music Group
In the two-hour NBC program Toby Keith: American Icon, Trace Adkins paid a moving homage to Toby Keith, recalling their many years of traveling together and the significant influence Keith had via his patriotism.
Adkins was one of the few artists that really know Toby Keith and the man behind the scenes, having been friends with Keith for many years and going on tours with. Adkins paused to remember the poignant message that Keith conveyed at the conclusion of each of his live performances before giving an incredibly emotional and beautiful rendition of “American Solider” in honor of Keith and his dedication to the military.
“I’ve known Toby for a very long time, and we did a lot of gigs together while on multiple tours together. I seem to recall that at the end of each performance he gave, he would always say, “Never apologize for being patriotic.” Every night, he said that, Adkins noted. And since, my God, he really did believe that, I realized while he was saying it that it was both a challenge to the rest of us and a window into Toby Keith’s personality.
Keith lived what he preached, and Adkins praised him for it. Keith had undertaken 11 USO Tours, performing in front of 256,000 soldiers and military families in 18 nations at over 285 engagements.
“He had a deep-rooted love and respect for the men and women who have served this country.” It was real, authentic, and meaningful. With a rich, baritone voice, he remarked, “I always respected him so much for that.” “Toby is someone I could talk about all night, but for now I’ll just say that I’m glad I got to know him and call him a friend. We miss you, Toby. Thank you.
Trace Adkins performed “American Solider” in a terrifying manner a short while later. On the screen behind him, pictures of Toby Keith and his numerous USO Tours displayed during his performance. Toby Keith: American Icon gave a truly remarkable performance, and it was undoubtedly an emotional time.
Written by Keith and Chuck Cannon, “American Solider” was published in November 2003. It can be found on the album Hi Shock’n Y’all and has an RIAA Platinum certification.
Among the many famous country musicians that gave their all to pay tribute to the late Toby Keith was Trace Adkins. Priscilla Block, Luke Bryan, Eric Church, Jordan Davis, Scotty Emerick, Brett Favre, Brantley Gilbert, Riley Green, HARDY, Tyler Hubbard, Jamey Johnson, Krystal Keith, Ella Langley, Mac McAnally, Ashley McBryde, Parker McCollum, Leanne Morgan, Darius Rucker, Carrie Underwood, Clay Walker, and Lainey Wilson were among the performers and special guests on the two-hour special.
The special featured a variety of musical performances that showcased Keith’s amazing songwriting and music, but it also emphasized his kindness and generosity by supporting The Toby Keith Foundation’s OK Kids Korral and Monroe Carell Jr. Children’s Hospital at Vanderbilt. Families from both groups seemed to tell the stories of how they were helped and supported when things were really hard.
NBC broadcast Toby Keith: American Icon on Wednesday, August 28 at 9 p.m. ET/PT. The next day, Peacock will offer the episode for streaming.
On February 5, 2024, the legendary country music performer Toby Keith departed from this life due to stomach cancer. He had an astounding 32 No. 1 hits over his career and sold an astounding 40 million albums.
Given that he has achieved a chart-topping hit for 20 years running, including “How Do You Like Me Now?!,” “Courtesy of the Red, White, & Blue (The Angry American),” “I Love This Bar,” “Beer For My Horses,” and “As Good As I Once Was,” it should come as no surprise that he is considered one of country music’s biggest hitmakers.
In addition to being inducted into the Nashville Songwriters Hall of Fame (after being admitted into the all-genre Songwriters Hall of Fame in 2015), he has been awarded the National Medal of Arts and the prestigious Merle Haggard Spirit Award by the Academy of Country Music.
The Oklahoma native won three BMI Country Songwriter of the Year awards over his career in addition to the BMI Icon Award. In 2006, his popular song “As Good As I Once Was” won BMI’s Country Song of the Year.
To date, Toby Keith’s music has received 100 million terrestrial radio spins and over 10 billion streaming.
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